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Cancer Care Parcel Logo
Cancer Care Parcel Logo

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For Everyone Touched By Cancer

Return and Refund Policy

If you are not completely satisfied with your product purchase

Please contact us immediately.  We will give you a full refund.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

Sustainability Matters
Every purchase, big or small, has a footprint. But sustainability challenges don’t have a quick fix.
Organisation for Responsible Businesses.
Recycle
EcoFriendly
Cancer Care Parcel Ltd. Registered in England and Wales.
Trading Address: Highstone House, 165 High Street, Barnet, Herts. EN5 5SU, UK. Registered Office: 7a High Street, Barnet, Herts, EN5 5UE.
Company Number 14415197, VAT number is GB428826076,  EORI number is XI428826076000
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