Customer Help

Our customer services team are always here to assist.

Common purchase queries answered

Why Choose Us?

If they are not, we will give you a full refund.

All our gifts are thoughtfully put together.  We liaise with our advisory board, which consists of cancer patients and survivors and those receiving our parcels for their feedback and suggestions.

We carefully construct each box so that you can feel secure that your gift will be welcome.

We never have any of the following items in a box

  • Religious content
  • Shampoo or other hair products
  • Food, in general (although we may include natural sweeteners, food which helps with nausea or items which help with dry mouth or bad mouth taste)
  • Anything that makes claims to cure or prevent cancer
  • Anything mentally or physically challenging

Our gifts are focused on people who are affected by cancer, because that is where our expertise is.

We do not sell gifts for other illnesses; although you are welcome to buy our gifts for any reason, we create our gifts with cancer patients and their family and friends in mind.

We understand that a cancer diagnosis is very personal. Everyone’s response is unique and people’s willingness to share their diagnosis varies.  There is no right or wrong way to behave with cancer and we have taken this into consideration with our packaging.

  • All gifts arrive in a non-branded grey bag.
  • Within the bag is an eco-friendly gift box that has words

Someone Thinking Of You Sent You This Gift.

  • There is NO mention of cancer (apart from a small Cancer Care Parcel logo) on the gift box.
  • Prices are never sent with the gift.

Cancer Care Parcel partners with cancer charities helping them fundraise and raise awareness.  We also provide gift box donations and financial support.  In addition, we drive awareness campaigns and acting on the advice of our supporters, fill gaps that are needed in the Cancer Community. Click here to find out more.

Orders, Shipping and Returns



We hope to be able to deliver worldwide again very soon.

The speed of delivery will be confirmed at checkout and is different for each country.

UKNext Business Day£6.86

FREE when you spend over £50
Republic of Ireland2 - 4-day service£19.12
Canada3-day service£32.00

United States4-day service£24.92

Delivery timein working days if ordered before 2pm.

We endeavour to dispatch all paid orders that are placed before 2pm the same day, excluding weekends and bank holidays, however, this is not 100% guaranteed.

We currently do not offer weekend or bank holiday delivery.  

We strongly advise against sending gifts to hospitals as these can get lost.

We accept Visa (credit or debit), Mastercard (credit or debit), American Express and Paypal.

Payment is via our secure server.

Yes, once you enter the shopping cart you will be asked to compose an optional gift note which we will add to the parcel.

Please call or email us immediately if you have changes as sometimes we dispatch very quickly.

We offer a full refund if you are not completely satisfied. Please see our full return policy at the bottom of the page.

Therapy Safe

Safe for all ages, stages & treatments

Easy 30 Days Returns

30 days money back guarantee

Worldwide Shipping

Order before 2pm (UK time) for same day dispatch

100% Secure Checkout

PayPal / MasterCard / Visa / AMEX

Free UK Delivery

When you spend over £50